FAQ

One components of Review My Company is an integrated marketing automation platform, built with reviews in mind.

At a higher level, we’re a review management platform and our tight integration into the review sites we work with provides you with a complete solution that general marketing automation systems do not provide.

Below is a list of review sites that we support currently.

If you use a review site that we don’t support, there is am option to add custom review sources within our system.

• Agoda ✔️
• Airbnb ✔️
• AlternativeTo ✔️
• Amazon ✔️ (US and FR marketplaces, others coming soon)
• Angies List ✔️
• ApartmentRatings ✔️
• Apartments.com ✔️
• Avvo ✔️
• BBB ✔️
• Booking.com ✔️
• Capterra ✔️
• CarGurus ✔️
• Cars.com ✔️
• Citysearch ✔️
• Consumer Affairs ✔️
• CreditKarma ✔️
• CustomerLobby ✔️
• DealerRater ✔️
• Ebay ✔️
• Edmunds ✔️
• Expedia ✔️
• Facebook ✔️
• FindLaw ✔️
• G2Crowd ✔️
• Glassdoor ✔️
• Google ✔️
• GreatSchools ✔️
• Healthgrades ✔️
• HomeAdvisor ✔️
• Homestars ✔️
• Houzz ✔️
• Hotels.com ✔️
• Indeed ✔️
• Insider Pages ✔️
• Jet ✔️
• Lawyers.com ✔️
• Lending Tree ✔️
• Martindale ✔️
• Newegg ✔️
• Niche ✔️
• OpenRice ✔️
• Opentable ✔️
• ProductHunt ✔️
• ProductReview ✔️
• RateMDs ✔️
• RealSelf ✔️
• Siftery ✔️
• Sitejabber ✔️
• SoftwareAdvice ✔️
• The Knot ✔️
• Thumbtack ✔️
• TripAdvisor ✔️
• Trulia ✔️
• TrustedShops ✔️
• Trustpilot ✔️
• TrustRadius ✔️
• Vitals ✔️
• Walmart ✔️
• WebMD ✔️
• WeddingWire ✔️
• Yelp ✔️
• Yell ✔️
• Yellow Pages ✔️
• Zillow ✔️
• ZocDoc ✔️
• Zomato ✔️

You will notice that our process always gives the customer the option to leave a third party review, whether they are happy or not.

There are three main reasons for this:

1. It’s not hard for your customers to notice when you’re taking their happy reviews publicly and negative reviews internally. Using these methods will cause your customers to trust you less, and your unhappy customers will inevitably find a way to get their voices heard anyway.
2. It breaks the terms and conditions of most review sites out there, so can lead to problems for your review profile in the future. All it takes is one of your customers reporting your practices to the review sites, and you risk your profile being banned.
3. Unhappy feedback is only natural for any business, and it makes you look real. In this sense, potential customers will be looking at how you respond to that feedback than anything.

When you add a Facebook review source with the Grant access method or enable social sharing to Facebook, we need you to give us permission to manage a given page (or pages) in your Facebook account.

When you click the Continue with Facebook button we take you to Facebook for this purpose, and Facebook asks you which page(s) you want to give us access to.

You can either choose to provide us access to All Pages, or select the specific page you would like us to use.

Common issues

1. Multiple clients

In the case that you have multiple clients, and are granting access to manage their Facebook pages from through one Facebook account, you should select the All Pages option when you see the step above.

This is because we receive access from one Facebook app, so if you first grant access to page X for one client, and then page Y for another client, we will loose access to that page X.

2. Not all pages populate in Review My Company

1. Go to Settings from your Facebook profile (using the drop down in the top-right)
2. Click Business Integrations from the left sidebar.
3. Select & remove the ‘Online Reviews‘ integration.
4. Go back to your Review My Company dashboard and grant the authorization again.
5. Your pages should now all show up.

Get in touch with us if you have any questions about this setup or need additional assistance.

There are a number of reasons why your reviews might not be syncing from your review sources – it could be due to an issue with the permission you have provided us, changed account credentials, invalid URLs and more.

We’re always happy to help you figure out what the exact issue is and ensure that all your reviews are synced correctly. Feel free to contact us with the following information, to help us help you as quickly as possible:

1. Which client account is being affected (if any)?
2. Which location is being affected (if any)?
3. Which review source is being affected?
4. Share any specific reviews that you are seeing in the third party review site that you aren’t seeing in our system.

Besides using our widgets to show off your reviews on your site, you might also want to add one of your landing pages to your site to help generate reviews.

While we don’t have a JavaScript snippet for you to add, it’s just as easy to accomplish this by using this snippet of code:

<iframe style="border:0;" height="800px" src="https://reviewmy.biz/rmc" onload="this.width=screen.width;"></iframe>

All you have to do is to replace https://reviewmy.biz/rmc  with your own landing page URL, and you’ll be set. Below is an example of how it will look on your website.