Managing Reviews

It’s easy to manage your locations with Review My Company – simply visit your dashboard, and go to Configurations -> Locations.

Creating a location

On this page, you can click the green + New location button to create a new location and give it a name. Once created, you’ll be asked to add review sources for that location, and you’ll notice how your account is scoped to that location.

You can switch between locations from the dropdown in the top-right, and your location dashboard will only show you reviews, review sources and more for that location. Your owner account on the other hand shows an overview across all your locations, such as the reviews.

Deleting a location

Once deleted, all data for that location will be permanently and irrevocably deleted.

To delete a location, visit your Locations dashboard and click the red delete button on the given location.

You have a several options when it comes to getting notified of your reviews:

1. Receive an email for every single review you receive
2. Receive a daily digest of all reviews received on a given day
3. Receive a weekly digest of all reviews received in a given week
4. Receive a monthly digest of all reviews received in a given month

Your review notifications are sent by email, and you can adjust which emails you want to receive from the dropdown menu in the top right corner under Notifications.

Why should I respond to reviews?

Though there are many reasons to answer your reviews, these are the three main points to keep in mind:

1. It shows your customers that you care enough to respond and listen to their feedback
2. It shows potential customers that you’re on top of your reviews, which gives them that extra confidence to purchase from you
3. A lot of review sites, including Google, will actually notify the customer when you answer their review, which reminds them of you and can serve as a great catalyst for repurchases and increasing retention.

Responding to reviews with Review My Company

While we aim to allow you to respond to all your reviews directly from Review My Company, each of our supported review sites with works differently. Some review sites have APIs and others do not, which limits our ability to provide this functionality. There are three scenarios when it comes to responding to reviews:

1. Responding from the Review My Company dashboard

When we are able to integrate to a review site by API (eg. Facebook, Google, Trustpilot), we allow you to respond to a given review directly from our dashboard.

2. Direct URL to the review in the review site dashboard

When we don’t have API access, our review response button will attempt to provide you with a direct link to the review site response page for that given review, meaning that it’s one click away.

3. Indirect URL to the review site dashboard

Where the aforementioned options aren’t available, our link will take you to the review site dashboard in question, where you will need to find the given review in order to respond to it.

Managing your reviews has never been so easy. We just added a new feature that allows you to export your reviews via CSV file. Do this by visiting “Reviews” from your dashboard’s menu then select “My Reviews”. Once there, click on the green “Export Reviews” button to start downloading your reviews via CSV.

Pro-tip: The exported reviews will depend on the filter that you have set and the client or location that you have selected. For example, if you set your filter to only show all the 3-star reviews, your exported file will only show you these reviews. If you have selected Client 1, only reviews for that specific client will be exported into your CSV file. 

The first step to getting started with Review My Company is setting up your review sources – this is how we both sync your reviews into Review My Company, as well as generate new reviews for your business.

You will be asked to set these up when you first create your account. If you skipped this step, you can get back to this page by clicking Reviews and then Review Sources in your left-hand menu. Next, search for or find the review site you want to add and click Add to get started. 

Setting up Google (example)

We’ll use Google as an example to show you how this is done.

You’ll notice that Google gives you two options:

1. Grant access
2. Public access

The Grant access method is our recommended approach and requires you to have access to the Google My Business listing for the given business. Clicking Sign in with Google will ask you to give us permission to manage your location, and you will then be taken back to Review My Company and see your reviews streaming in momentarily.

If you don’t have access to the location, you can always go with the Public access method. Here we just need you to provide the search query which shows the business reviews in Google for us to sync those.

Setting up Tripadvisor (example)

For other sites like Tripadvisor, we will ask you for the public URL to your review profile in order to sync those reviews as well as generate reviews. We always provide an explanation of how this URL is composed in the right hand side, so check out for that:

Once that’s been added, you will see the reviews for that source streaming in. Don’t hesitate to get in touch with us if you have any questions about this at all!

ustom sources allow you to add review sources to your Reviewshake account for sites which we don’t support. This is useful in several regards:

1. Manually add reviews from those sites to the system
2. Show those reviews off through our widgets
3. Generate reviews on that custom source from our landing page

Get your custom source added by visiting Reviews and then Custom Sources in your Review My Company dashboard. Once that’s added, it’ll show up alongside all our supported review sources in the Review Sources dashboard.